Sony WH-1000XM2 Wireless Headphones

The Essential Review

TechRadar’s review summary gives you all the key information you need for quick buying advice in 30 seconds - our usual full, in-depth review follows.

Sony’s 2016 flagship headphones, the Sony MDR-1000X, didn’t go unappreciated. In the course of a year, they were lavished with hardware of the year, critics choice and best-of awards, all that in addition to the 4.5 out of 5.0 score and Recommended award we gave it 12 short months ago.

In the spirit of keeping a good thing going, Sony has created a sequel to last year’s flagship pair of noise-cancelling cans: the Sony WH-1000XM2 ($349, £330, AU$499). The headphones made their debut during IFA 2017 in the early days of summer, and are already starting to get the same positive attention that its predecessor enjoyed last year. 

The reason everyone heaps praise on the Sony 1000X series – both the original and now the 1000XM2 – is that they’re the best noise-cancelling headphones on the planet. Yes, even better than the Bose QuietComfort 35, the supposed king of the noise-cancelling kingdom. They’re better for myriad reasons: the 1000XM2 sounds better, it’s built better and it has a host of tricks that you won’t find anywhere else. 

Who's it for and should you buy it?

Well OK, to be totally honest, buying a pair of the Sony WH-1000XM2 for everyday listening would be a bit overkill. Like its predecessor, these are premium, travel-grade headphones – the kind that are best used on flights or long commutes to block out noise. 

You’d want to pick these Sony headphones over the competitors because it has three semi-neat tricks – one being an ambient noise mode that only lets in mid-to-high frequency tones (announcements over a loudspeaker, for instance) and another being Quick Attention mode that allows you to let in all outside noise without taking off the headphones. (The latter is perfect when giving a drink order on a plane or speaking to a coworker for a brief moment before diving back into your work.) 

• Sony WH-1000XM2 reign supreme on our best noise-cancelling headphones list

The last trick Sony has up its sleeve is the LDAC codec. Alongside the widely adopted aptX HD standard, LDAC enables Hi-Res Audio playback using the 1000XM2 … as long as your player also supports that standard. 

If your player doesn’t support aptX HD or LDAC – i.e. you’re an iPhone user – you aren’t completely left out in the standard-resolution cold, the WH-1000XM2 supports DSEE HX and S-Master HX, two Sony-specific technologies that take lossy audio from any source and upconvert it to near high-resolution. 

In short, these are active noise cancelling headphones that not only keep sound out really well, but make the audio coming through them sound even better.

Sony WH-1000XM2 price and release date

• Price: $349 in the US
• Price: £330 in the UK
• Price: AU$499 in Australia
• Released in June 2017

When Sony briefed us on the WH-1000XM2 they made a few points exceptionally clear. The first was that these headphones are Sony's flagship headphones. That means they're feature-rich, as noted in the section above, and will sound like a premium pair of headphones should. 

The second was that, for the headphones to completely outshine the Bose QuietComfort 35, they’d need to bring down the cost. For that reason, the Sony WH-1000XM2 are available for $349 (£330, AU$499). 

Of course, by most people’s standards that’s not necessarily cheap. So why, exactly, are the Sony WH-1000XM2 headphones so expensive? A few reasons. 

Sony put a lot of hardware inside these headphones, not to mention the four microphones that are located inside the headphone and on the outer earcups. 

Noise cancellation of this caliber also requires a lot of software running, which means the WH-1000XM2 has a processing chip inside that's running calculations in real time. Add to that a touch-capacitive earcup that reacts to your touch and the price begins make a bit of sense.

As for release date, the Sony WH-1000XM2 went on sale in June 2017.

Business-class design

• Beautiful, nondescript design
• Available in two colors: white and black
• Uses touch-capacitive controls

The Sony WH-1000XM2, perhaps unsurprisingly, are a well-built pair of headphones. They have a metal bridge with a padded bottom that embraces the top of the head; the faux-leather earcups are comfortable and cool, even after extended use and while they have a bit of heft to them, they can be worn without causing neckstrain. 

They are, almost uniformly, minimalist – which I think really appeals to the business-class customer Sony is targeting. It comes in only two colors – an all-black or all-white – and beyond an engraved Sony logo above each earcup, are totally nondescript. 

Around the left earcup, you’ll find the only two buttons on the headset. There’s one for Power/Bluetooth and another to cycle the noise cancellation between its three settings: On, Ambient Mode and Off. Down below the buttons you’ll find an auxiliary jack, which is mirrored on the other earcup by a microUSB port that’s used to charge the headphones. 

While the overall design is really noteworthy, there are a few problem points I feel should be pointed out. One is that, while the bridge is made of metal, the arms of the headphone (the strips of material that connect the earcups to the bridge) are made of plastic. As are the hinges that connect the earcups to the arms. Likely this won’t cause any problems, but it does feel like this is a potential weak point in the design, and could be broken without much force.

The other problem – which is more of a personal gripe rather than an objective imperfection – is that the WH-1000XM2 uses touch controls, exclusively. To skip forward, you’ll need to swipe right on the right earcup or swipe left to go back. Pausing is done by double-tapping, and resuming is then done the same way. Similarly, turning the volume down requires you to swipe down on the right earcup, and turning it up is done by swiping up. 

It’s a system that makes sense if you’ve used touch-capacitive headphones in the past. But hand these headphones off to someone who’s unfamiliar with touch controls and they’ll be utterly confused. Worse, connect the included 3.5mm cable to your phone and the touch controls will no longer function. This means you’ll have to pull out your phone when you want to change the music, a problem which could’ve been circumvented had Sony opted to go for a more traditional control scheme like an in-line microphone. 

Besides the 3.5mm cable, the Sony WH-1000XM2 comes with a hardshell case and a microUSB cable. 

First-class performance

• Great sound for noise-cancelling headphones
• aptX HD and LDAC codec really help
• But it sounds great with an iOS device, too

Noise cancelling headphones, by their very nature, generally don’t sound very good. It’s hard to articulate why exactly that is, but because there needs to be so much hardware crammed into such a tiny space, noise-cancelling headphones generally speaking don’t sound good. 

Thankfully, the Sony WH-1000XM2 is the exception to the rule. 

We found their flat(ish) EQ to be listenable to for long periods of time without causing fatigue. Mids are straightforward and highs come through crystal clear – although they can become a bit much especially when the headphones are cranked up to higher volumes in quiet environments. Bass is weighty and can have some real slam to it, but you won’t find that same bloated level of bass here like you would in other manufacturers. 

The headphones will sound a bit better while using an Android device that supports the aptX HD standard, but even on an iPhone they’re surprisingly great. They’ll sound even better if you can find yourself a device that supports the LDAC codec – which, starting with Android Oreo, will come standard on every Android device. 

But of course you’re not buying noise cancelling headphones to replace your Hi-Fi set of cans – you want them because they cut out the noise. To that end the Sony WH-1000XM2 are a formidable noise-cancelling pair of cans. 

Not having the good fortune of having a flight to test them out on, we resorted to more pedestrian forms of transportation (trains and car rides), crowded locales and simulated test environments (a jet-engine noise played over our home speaker system) to test these out. In every scenario, the WH-1000XM2 performed admirably, often reducing noise from a disturbingly loud hum to a more manageable buzz – and sometimes eliminating exterior noise entirely. 

Perhaps even more impressive than the reduction / complete elimination of noise, is the WH-1000XM2’s ability to selectively allow some noises into the headphones. With Ambient Noise mode selected, announcements made over train station PA systems could be heard, giving us time to switch to Quick Attention mode to hear what’s being said. 

In and of itself, Quick Attention mode is the star of the show here – allowing you to quickly pipe in external audio without taking off the headphones by reducing the volume of the music and using the two microphones located on the outside of each earcup. It’s a feature you won’t find a Bose-branded pair of headphones and one that sets Sony apart from the crowd.

Battery life

• 30 hours of playback time which is great
• 10 minute charge for 70 minutes of playback

The last point worth covering is battery life. Sony claims the headset has around 30 hours of battery life – a claim that seemed to hold true throughout the testing process. Over a period of four days while the headphones were being tested, they only needed to be recharged once – which would make logical sense if each day had around eight hours of listening time. 

For comparison that’s about 10 hours more than the Bose QuietComfort 35 when used wirelessly and 10 hours less than the Bose used in wired mode. However you slice it, it's still more than enough juice to get you across the Atlantic and back if you’re coming from the West Coast of the United States.

The last neat feature is quick-charge, which pumps about 75 minutes worth of playback into the headphones with just a short 10-minute charge. It's handy for the days you forgot to charge your headphones and need to run out the door. 

We liked

The Sony WH-1000XM2 are an excellent revision of an already great pair of headphones. They sound great, deftly wield noise cancellation technology and cost just as much as a pair of Bose QC35s. They might have a slightly shorter battery life than Bose’s flagship over-ear headphones, but Sony’s WH-1000XM2 outclass the QC35 in terms of performance and feature-set.  

We disliked

There’s not much to complain about with the WH-1000XM2, which means the one or two small problems it does have stick out like a sore thumb. 

Our biggest gripe is that the hinges on the headphones are a bit fragile – especially for the price tag. Also, the control scheme, while innovative, has a bit of a learning curve to it. Worse, the touch-capacitive pad on the right earcup won’t work when the headphones are wired.

Final verdict

There’s no two ways about it, the Sony WH-1000XM2 are exceptional business-grade noise-cancelling headphones. They’re perfect for long flights or train rides, and not only do they keep sound out extremely well, but they’ll make incoming audio sound great as well. 

They’re a good pick for most everyone – but Sony/Android owners will get the best bang for their buck in terms of audio performance.

Correction October 24, 2017: This article originally referred to the headphones as the MDR-1000XM2 – an amalgamation of last year's and this year's product name – but has since been corrected to WH-1000XM2.

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